Who we are

Luma & Lore Books and Keepsakes creates custom children’s storybooks. Privacy questions or requests may be sent to Info@lumaandlore.com. The purchase and customization process is for adults.

Information used for an order

We collect adult purchaser information needed for checkout and fulfillment, such as name, email address, billing and shipping information, and order details. To create a book, we may collect the child’s name, age, pronouns, story selection, birth date, birth place, birth time if known, appearance details, and optional notes supplied by the adult purchaser.

A child reference photo is optional. When photo-assisted character creation is selected, the purchaser separately authorizes use of the photo for creating and fulfilling the ordered book. The order flow also records the purchaser’s authorization to provide the child’s information, consent for personalization processing, consent for print fulfillment, and the version and time of the consent. Marketing use is not granted through the book-order consent.

Birth information is used as a private creative input. Raw birth date, time, and place are not printed in the book. The printed book may include the child’s approved name, likeness-inspired character details, and agreed keepsake content.

How we use and share information

We use order information to process payment, calculate applicable tax, create and review the book, provide the limited story preview, manage corrections and approvals, arrange printing and shipping, provide customer support, prevent misuse, and maintain records needed for the transaction.

To create each book, we may use private production tools for story and illustration work, including processing an authorized reference photo when supplied. We share approved print files and the information required for printing, shipping, payment processing, website operation, and customer communication only with service providers performing those functions.

Reference photos are stored privately for production and are not displayed publicly. Routine order emails use an order reference and do not include a child’s birth details or reference photos.

Retention and deletion

Different categories of information may be retained for different periods based on production needs, customer support, fraud prevention, accounting, tax, payment disputes, legal obligations, and system backup rotation. Temporary or abandoned-upload data may be deleted sooner than information associated with an active paid order.

Child-specific production data, including reference photos and raw personalization inputs, is removed or de-identified when it is no longer reasonably needed for production and support, subject to operational, legal, and backup requirements. Adult transaction records may need to be retained longer where required for accounting, tax, payment, dispute, fraud-prevention, or other legal purposes.

Requests and choices

Contact Info@lumaandlore.com to request access to, correction of, or deletion of personal information associated with an order. We may need to verify that the requester is authorized before sharing or changing child information. Some transaction records may need to be retained where required or reasonably necessary.

Website data

We use cookies and session data to keep carts and checkout working. Administrative login cookies are used to manage the site. Server and security logs may record technical information such as IP address, browser information, and request time. Embedded media, email delivery, and other enabled website services may process limited technical information as needed to operate the site.

Security

We use administrative and technical measures designed to limit unauthorized access to customer and child information. No online system can guarantee absolute security.