Last updated: November 6, 2026

These terms apply to orders placed with Luma & Lore Books and Keepsakes. Because each book is created specifically for the child identified in the order, custom-order rules apply.

Adult authorization

The person placing the order must be an adult and must have the authority to provide the child’s information and any reference photo submitted for creation and printing of the book.

Custom creation

Each Luma & Lore book is custom-created from the information supplied with the order. Variations in wording, illustration, composition, color, and artistic interpretation are expected in a custom creative product.

Your Luma & Lore Story Preview

Before printing, we may provide a limited preview showing selected portions of the book. The preview is intended to confirm the child’s name, general appearance, and a sample of the custom story experience. It is not a full-book proof.

Two complimentary refinement rounds are included for accuracy and consistency issues such as spelling or name errors, clearly incorrect hair, eye or skin details, pronoun errors, or a clear misinterpretation of information supplied with the order. After the two complimentary rounds, each additional proof refinement costs $4.95. After the first revision, you may instead request a change to the Book Story or replacement of the character for $7.95. A story change restarts story creation, and a character replacement restarts the book workflow and requires a new intake form with the new child’s details.

Approval and printing

Once the preview is approved, or the applicable correction process is completed, the book may move into final production. After a custom book has entered printing, changes or cancellations may no longer be possible.

Pricing, payment, tax, and shipping

Prices are shown in U.S. dollars. Applicable taxes are calculated at checkout. Standard U.S. shipping may be included where stated on the product page. Delivery estimates are estimates and may be affected by printer, carrier, weather, address, or other circumstances outside our control.

Custom-product issues

If a book arrives damaged, contains a manufacturing defect, or materially differs from the approved customization because of our error, contact us so we can review the issue and determine an appropriate remedy. Because the product is custom-made, returns or refunds for change of mind are generally not available after production begins.

Customer-provided content

You confirm that you have the right to submit any photo, name, description, or other material included with the order and to authorize its use for creating and fulfilling the book.

Contact

Questions about an order may be sent to Info@lumaandlore.com.